Cellphone Taken in for repairs damaged

Good day, On the 18th Feb '16, i took my cellphone for repairs to Edgars where it was purchased. Charger block was faulty. Few weeks after that, i called Edgars spoke to Henry to find out how long is my phone still going to take. He then told me my repairs is going to cost +-R900 because there is a crack in my LCD. what a suprise!!!! Tuesday 22/3 @ 2:31pm a Kelly from Vodacom Repairs calls me to ask if i am going ahead with the repairs & the cost is going to be +-R900 becoz of the LCD crack. I told her my phone did not have a cracks! It had scaff marks around the phone becoz it is not a new phone but certainly not a crack. I asked her where exactly this crack is & she explained next to the menu button. She told me when the phone arrived at vodacom repairs if was not package correctly & the correct documentation was not with it. I informed the assistant manager Fatima of this. The manager from Edgars called me gave me a long explanation abt my damaged phne and how it cannot be repaired ect. I refused to fetch my phone. On Tues 5th April '16 i called he was supposed to call me back never heard anything from him up to today. So pathetic!! Definitly taking this further.