Cellphone ****** by Edgars staff and used for more than a year.

<p>My son bought a Huawei phone at Edgars Menlyn more than a year ago. The phone fell in disrepair within a few months. My son submitted the phone for repairs at Edgars Menlyn. But then the phone disappeared - for more than a year. I complained several times and wrote reports on Hello Peter. Finally the phone was traced - apparently still not repaired. Edgards sent me an sms that the phone will now be sent for repairs. </p> <p>The next communication I had from Edgars said that the phone will not be repaired because I did not accept the quote. I NEVER RECEIVED A QUOTE!!! Furthermore, the phone must be fixed free of charge - since it was submitted for repairs when it was only about 3 months old. The fact that Edgars kept the phone for more than a year before sending it for repairs is not my issue.</p> <p>I know exactly what happened here. After the phone was repaired, someone at Edgars stole it and used it for more than a year. Because of all my complaints, they finally traced the phone, but by now it was broken again. By this time, the warrantee had run out and it cannot be repaired free of charge, because one of the Edgars employees has been using the phone for more than a year. They do not want me to see the condition of the phone, that is why the only communication I got was to say the phone will not be repaired. I think they want me to say: just throw it away. But I will not do this. I WILL GET TO THE BOTTOM OF THIS. One of the Edgars employees stole the phone and used it for a year. Now the phone is old and worn and they do not want me to see it or have it back.</p>