FS
Fundiswa S
1 reviews | Active since Oct 2017
10 Oct 2017, 15:51
Cellphone return
October 2015 I bought a Tablet phone at Edgar's store in cape town and I returned the Phone 6 August 2016 at Canal Walk Edgar's store,and they told me that they will call me when the phone is ready, and they did not and I went there after 3 months and I was told it's not yet ready.I went again at the beginning of August 2017 and spoke to the Manager and he told me they will look for it and they will call me the following day for the decision whether they will give another phone or the phone is ready, which they did not get back to me ever since. every time they give me stories and I had to organised another phone to use they don't care about their customers. their service its really bad, I had to spend money to go there and come back with nothing and they don't care. I'm really disappointed. It's been a year since they're fixing the phone.
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Replies (2)
Edgars's replyOfficial
10 Oct 2017, 16:06We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell phone that has been in store for repairs for three months . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Oct 2017, 16:06
Official
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell phone that has been in store for repairs for three months . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Oct 2017, 16:07We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell phone that has been in store for repairs for three months . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Oct 2017, 16:07
Official
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell phone that has been in store for repairs for three months . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,