Cellphone Repairs

<p>On the 22/06/2016 I handed my cellphone in at Edgars Trade oute mall for repairs. i contacted Edgars call centre for an update 2 weeks later, the consultant told me they had to send the phone back because it was not prepaired to their satisfaction. i received a call today from Lehile ********** telling me that before they repair the phone for a 2nd time i am responsible for the excess on the 2nd repairs. I contacted the Edgars call centre today and spoke to Noluthando at 11h15 to enquire about the 2nd excess. She said i am reponsible for it and that there is no Supervisor available that i can speak to. when i spoke to Lehile he confimed that the phone must have been dropped again by someone at the store because the screen or something else on the phone lifted and when they send it back to the store the phone was 100% fixed. I was never contacted by Edgars to inform me that they are sending the phone back because they are are not happy with the repairs, why must i be held responsible for the excess?? what type of business are you running. I am paying a monthly insurance premium and would think that a huge company like Edgars will know what TCF is all about. i am now without a phone for almost a month and need a Manager from Edgars to contact me back ugently seeing that their email addresses are not supposed to be given out by the call centre.</p>