Cellphone Repairs

On the 14th of April 2015 I took my Sony Galaxy GO in for repairs at Edgars East Rand Mall. I was told it will take only 6weeks for it to be repaired....8 weeks later i received a call from the store informing that the phone had not been fixed due to a security code/pattern that was required to unlock the phone. I then visited the store to submit the security pattern for the phone. Two weeks after submitting the pattern i still did not hear a thing from the store or insurance company that is supposed to be taking care of the repairs. I decided to go do a follow up at the east rand mall store where the staff working at the cellphone counter dialled to the contact centre of the insurance company (hollard) where i spoke to a consultant whose name I have forgotten. She told me she would contact me at the end of the week (Friday 24th July ) to give me an update on my request. It is 31st July and i still have not heard a thing from edgars or the insurance company. This is not service, I dont know what it is that you are trying to achieve but let me tell you now, it is not working. I require my phone to be fixed a.s.a.p.