Cellphone Repair/Replacement

<p>On 17/11/2008 our client purchased a Samsung F210 from the Welkom Edgars Branch. Our client further took insurance on the said cellphone and paid a monthly premium on the cellphone.</p> <p>In January of 2014 our client took the phone to the Welkom branch to report that there was a problem with the phone and that she thinks it might need to be repaired. She was then advised that her phone would be sent to Head Office for repairs. The head office acknowledged receipt of the phone and was it communicated to the Welkom branch that the phone was not repairable and that the Welkom branch was advised to provide our client with a new model phone as the Samsung F210 was now out of stock.</p> <p>Our client to date has not been given her old phone or a new phone and is being ignored constantly with each and every query. Further she was then advised her insurance is no longer active due to non-payment, but has our client not skipped any payments.</p> <p>Our client would like to have her replacement phone as promised herein.</p> <p>Regards</p> <p>Ms Nthabiseng Agestina Matokoane<br /><br /></p>