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Shaheem A

1 reviews | Active since Sept 2017

20 Sept 2017, 10:31

cellphone repair claim

Hi,

I handed my cellphone in to Edgars Canal Walk for insurance claim on damaged phone. Its been a month now and when I phoned after 4 weeks they said phone is with technician for repair. On the 5th week I phone again and now they saying phone is not with technician as they cannot locate who received the phone, they cannot find the Airwaybill.

I then phone Finerite insurance myself and they saying they never received my cellphone for claim on repairs.

I dont know what happening but this is bad i am paying insurance and nothing is happening.

0
Replies (3)
Edgars
Edgars's reply20 Sept 2017, 11:24
Official

We have sent the complaint to the Edgars Canal walk management to address with regards to the insurance claim that was not submitted to Fin rite. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards.

Customer Experience Team

Call Centre: ***

SA
Shaheem A's update26 Sept 2017, 11:00
Reviewer Update
Still haven't received a call or anything till today.....
SA
Shaheem A's update04 Apr 2018, 11:00
Reviewer Update
egdars look how long I have been struggling with this repair and nothing is being resolved.... I just got off the phone call with finrite and now they saying no faults are found in phone. This is impossible when I have been struggling with that phone for month, the speaker/mic only works sometimes, and when I am taking calls people cannot hear me this is very frustrating to have this problem. Also when sending voice notes through whatsapp my sent voice notes are blank and nothing. Secondly the wifi I must stand close to the router in order for my phone to be connected to wifi. Please note that my phone initially came in their for a screen repair back in septemeber 2017 because the screen was blank, ever since finerite repaired that phone new problems have occurred and this is the 3rd time phone is with them. I am not taking that phone back unless they can confirm its 100% working, they cannot tell me they cant find faults. I suggest one of them keep phone for a week and see how the mic and wifi is problematic. My phone has to be repaired or the phone has to be deemed beyond repair but I am not coming in the 4th time to repair a phone and sit with no phone every time.