CELLPHONE ON REPAIRS FOR 50 DAYS!
<p>My husband took his cellphone for a cracked screen on the 6th of June to Edgars Eastgate Mall where he is the account holder. Since the cellphone was insured they took the device for repairs and they told him they will come back to him to let him know when he can come collect the gadget. After a week he went the store and he was told that his insurance was cancelled. He asked how it could be cancelled because he did not ask for any cancellation. The assistant advised agreed with him that there is nothing that shows he cancelled his insurance. Since it was a weekend the other staff in that department were not there acn he come on Monday. He went and they could not tell how they cancelled the insurance and they told him stories that they will rectify the issue and he will need to pay the insurance money for the months that he had been taken off. It has been a cat and mouse for his device to be repaired until toda the 26th of July 2017 meaming it is 50 days since they have had his device and nothing has been resolved! </p> <p> </p> <p>What incompetence is this? Cancelling insurance without the account holders acknowledgement? </p> <p>Communication errors of this level as a huge retailer?</p> <p>Poor service to paying customers?</p> <p> </p> <p>Today my husband went in to check what was happening they told him that he has to do a new insurance as he has exhausted his policy after 50 days with this device...in the first place they did not know what had happened to the policy after 50 days they decide to come up with this shenanigans story!</p> <p> </p>
We have escalated the complaint to the Edgars Eastgate management to address with regards to the faulty cell phone that you were under the impression that it was insured until the store revealed that the insurance was cancelled after it was already sent for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Eastgate management to address with regards to the faulty cell phone that you were under the impression that it was insured until the store revealed that the insurance was cancelled after it was already sent for repairs . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.