1 reviews | Active since Jan 2016
CELLPHONE OBF 7 DAYS
On 20 December 2015, I bought a Vodacom Smart Tab as Christmas present for my daughter, because it was a gift it was wrapped and only opened on Christmas day 25 December 2015, we noticed that it just reboots by itself, and returned it to the Store on 28 December 2015, to get it exchanged according to the 7 day OBF policy. Because there was two public holidays in between we thought we were still in that 7 day period. On our arrival we were rudely told it is passed 7 days and the phone will have to be taken to Vodacom to send away for repairs, We were sent to Vodacom who in turn sent us back to Edgars as we bought the phone there so any action for repairs had to be taken by them, I am very upset as the Phone was used not even for 3 days , when it starting giving problems , we were told repair would take only 3 days, we are still waiting and its way passed 3 days, I expect to be given a new Phone as I am not happy paying for something that is already giving problems after 3 days , which means it will keep on giving me problems
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. In order to have this matter resolved we need to book in both units for assessment/repairs. Kindly visit your most convenient store for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. In order to have this matter resolved we need to book in both units for assessment/repairs. Kindly visit your most convenient store for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,