Cellphone Insurance Woes
<p>I handed in the Citrus Cellphone to CNA Wonderboom sometime in December 2016, I liasoned with Peter who's been helpful, on the 20th Jan. '17 I receive an sms stating that I must submit an Affidavit, Claim form & Police case no., Today (23/01/2017) I called Finrite and spoke to Mpho who clear is clueless about what is happening, she said I must submit the proof of exchange, when I tell her that I have submitted the proof of exchange at CNA wonderboom she says the phone is booked for repairs and I have to phone after 7 working days for follow up. This is non acceptable and unproffessional. </p>
We have escalated the price complaint to the C.N.A Wonder boom management to address as our valued customer is not happy that the matter regarding the cell phone repairs is taking long to be resolved, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the price complaint to the C.N.A Wonder boom management to address as our valued customer is not happy that the matter regarding the cell phone repairs is taking long to be resolved, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.