1 reviews | Active since Feb 2012
Cellphone Insurance ****
I have recently submitted a claim for my lost cell phone which was approved to the value of R 8000. Today I went to your Edgars and CNA store in Canal Walk.
I was then informed by your consultants you do not stock cell phones to the value of R8 000 or more. I was then advised if I happen to choose a cellphone of a lesser of R8000 the difference will be forfeited.
The above is **************** because my cell phone was insured for the full value of R8 000 and not of a lesser value. I suggested I can take an item at CNA ie: Laptop , PS4 , Xbox one to ensure I receive my full value of R 8000 and was advised this is not possible as the items mentioned is not a cell phone gadgets.
I am not accepting the fact that I have to be the loser if I knew this I would have taken insurance for a lesser value and pay a lower premium.
Please advise me on your resolution or the next steps for me to take to get this matter resolved.
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell insurance claim query as the stores do not have the handset to that value. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell insurance claim query as the stores do not have the handset to that value. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell insurance claim query as the stores do not have the handset to that value. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Canal Walk management to address with regards to the cell insurance claim query as the stores do not have the handset to that value. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,