CELLPHONE INSURANCE - POOR POOR POOR SERVICE

The service from this retailer is shocking. I have a cellphone insurance claim pending with them and now I went to Edgars Mall of Africa they telling they have changed their systems and cannot assist me. Cool, they then advise me to go to a JET store and guess what JET says they do not process claims in-store I should call FINRITE. I call FINRITE with the number the store supp**** , it doesn't work. So who is the Popeye in all this, me the customer ?? even the Edgars Mall of Africa store number ***) in all public viewing doesn't work. The service is beyond shocking that you don't even update your customers when there is a change in normal/usual processes. Can my cellphone insurance claim be sorted, I want a phone . I pay Edgars not FINRITE!!!!SORT OUT YOUR MESS