Cellphone insurance never activated

<p>Good day, </p> <p> </p> <p>I am disappointed with the level of service from Edgars. I received my contract phone in February 2016, the very same day I got the phone in Carlton center Edgars connect I app**** for cellphone insurance. The consultant who assisted me took all my details I agreed to have cellphone insurance as knew the importance of it. In May 2016 my phone got ****** I went to CNA Southgate for a claim, gave the consultant who assisted me all the information needed for a claim. I also gave him to contact numbers to date I have no feedback. To my surprise when I called the insurer I was advised there's no cellphone insurance for me.</p> <p> </p> <p>So now I won't get assistance with a claim after I have furnished all information to have insurance for the phone. I don't feel that I should be liable for the fact that there is no insurance.</p> <p> </p> <p> </p>