Cellphone insurance claim taking longer than neces

My Cellphone was ****** a month ago and I logged aclaim with Edgars as it was insured with them and the consultant that was handling my claim assured me that the claim will be paid out within 7 days 3 weeks later I returend to the store to follow up on the claim and I was informed that their systems were offline and I should come back later that week I called them and was transferred from one person to another and thereafter told the claim was sent for final assessment they said they'd call me back the following day and nobody bothered to contact me I then went to the store today an di was told a totally different story about my claim not reflecting on the system this is complete nonsense and **** service because I have never given edgars problems with paying my account till this date I owe them nothing but they have failed to pay out this one claim within the promised tim and I've received ther poorest of service and I'm even considering on closing my account once this quiery is resolved!!!!!! I'm completely disgusted and appauled by this poor service!!!