Cellphone insurance claim lead to disappearing of my cellphone.

I should have shared this story a long time ago.

i have given up and not going to attend to it,ended up cancelling my insurances.

The system is poor in terms of returns of cellphones.

I used to live in Durban where after having faults with my Blackberry Z10 (which I bought at Edgars and had faults within warranty active period ,switching off and battery life not lasting) ,so i asked for it at a vodacom shop to be repaired,where i recieved a new Z10 (meaning i have to change IMEI number with Edgars who are the ones i covered my phone with as far as insurance is concerned).So this phone then gave me the same problems afterwards and had to take a new phone at the same price and i went for another Blackberry phone.

The phone had problems on the charging point,where (after moving from Durban to PE) ,I sent the phone in at Edgars Walmer Park and it was booked in.Now,the documents i recieved after phone changes were not Reciept of purchace but change of IMEI.

When i went to collect my phone was not there and when insurance was phoned at the store,it was apparently sent to store.

so all i had to prove that my phone was with them was just change of IMEI. account card showed no records of booking.

What hurt me the most is that i went consecutive days driving straight from work to Walmer park to follow up but nothing showed,I really stood there like a dumb and untruthful being,the faxed paperwork from me to the insurer was shown to the store and still no said records.

I have now lost the phone and decided to close its insurance(which i had been paying for years).

I just hope this is not being done with anyone else.I am looking to soon settle my accounts with Edgars and close the account . i will have to look for alternate cellphone insurer other than Hollard working with Edgars.