cellphone insurance cancelled without my approval

<br> I have recently made a claim for insurance on my Nokia Asha cellphone, and now told that the cellphone insurance on that phone was cancelled in March which i never did. the only cellphone insurance that i cancelled is for a blackberry 9320 that was suppose to be cancelled in November but was never done by Edgar's. It was only cancelled after i made a enquiry and requested for the cancellation based on the fact that the phone was claimed on and i receive a new phone blackberry Z3 thorough that claim. i made an enquiry in April about phones that are insured on my account and it was confirmed that the Nokia asha is insured. Recently i had to cancel club payments that i did no authorise and now there is this cancellation of the Nokia asha which i never authorised. What was the reason for the cancellation for the Nokia asha as the call i made was only for the phone that was never cancelled in November. The only explanation they give is that it was done on customer request, which is absolute nonsense!