BS
Benjamin S
1 reviews | Active since Nov 2015
25 Nov 2015, 11:23
Cellphone Insurance Cancellation
I have cancelled my cellphone insurance with edgars on the 2 October but to my surprise i am still charged for that. I have proof of emails sent to me that the cancellation has been processed, furthermore,On the statement there is a AIRTIME CONTRACT PLAN that i don't remember taking with edgars and again to which number does that airtime go into because it is definitely not mine so that is *******. I need an explanation for the above mentioned and i need all of these to be back dated from the day i made a cancellation.
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Edgars's replyOfficial
26 Nov 2015, 09:57Hello Benjamins,
It is with great displeasure to hear that you were enrolled for the Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Mobile content has been cancelled and a request for a reversal has been sent to the RMCS department. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for the Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Mobile content has been cancelled and a request for a reversal has been sent to the RMCS department. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply26 Nov 2015, 09:57
Official
Hello Benjamins,
It is with great displeasure to hear that you were enrolled for the Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Mobile content has been cancelled and a request for a reversal has been sent to the RMCS department. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you were enrolled for the Mobile Content without your consent. That is certainly not the type of service that indicates our standards. Mobile content has been cancelled and a request for a reversal has been sent to the RMCS department. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***