LM
Lesego M

1 reviews | Active since May 2021

29 Jan 2022, 16:47

Cellphone Insurance

It is with great sadness and disappointment to write this review as it has been quite an easy and great experience I have had with Egdars and claiming insurance for a cellphone, I must say I was happy until recently.

We went to Edgars to claim cellphone insurance and to our surprise the process had been change since covid-19 hit we understood that we need proceed with a claim on our own (as per the Edgars lady that advised us), but it was truly not an easy task as I had mentioned above, till this day we are waiting for a response from insurance and we have not received any, one would understand that being without a cellphone for so long is frustrating as the world we live in requires an individual to have and use a cellphone each and every day, we hope we receive some sort of assistance and it does not take more than a week.

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Replies (2)
LM
Lesego M's update31 Jan 2022, 09:15
Reviewer Update
This is an automated response,

I need to understand when feedback will be provided regarding my case and who is handling it
LM
Lesego M's update03 Feb 2022, 10:12
Reviewer Update
Hello,

You guys are forcing me to take actions that I do not want to take, your RCS department contacted me with absolutely incorrect information and I had wondered how you guys are investigating when you do not have the full information regarding my query.

You need to help me now with a solution to all this nonsense as this is taking far too long