CELLPHONE INSURANCE

I`VE BEEN PAYING MY CELLPHONE INSURANCE FOR THE PAST 4 YEARS WITHOUT ANY CLAIM. ON THE 2ND OF NOV, I LOST MY PHONE AND WENT TO EDGARS THE NEXT DAY TO CLAIM AND THE CASHIER GAVE ME THE FIN RITE/ HOLLARD CONTACTS AND ASK ME TO CLAIM ON MY OWN , WHICH I DID AND SUBMITTED ALL THE REQUIRED DOCUMENTS. THE NEXT DAY I RECEIVED A MESSAGES STATING THAT MY CLAIM WAS APPROVED AND I NEED TO PAY THE EXCESS FEE, WHICH I PAID THE SAME DAY , AND THE NEXT DAY I EMAILED THE PROOF AND CALLED AND THEY SAID I WILL RECEIVE A CALL TO CHOOSE A NEW PHONE. I WAITED FOR THAT CALL UNTIL I BECAME A NIUSANCE AND CALLED THEM EVERY SINGLE DAY FOR THE PAST TWO WEEKS. THEN LAST WEEK WEDNESDAY AFTER CALLING THAT`S WEN THEY PHONE AND I CHOSE MY NEW PHONE UP TO TODAY I`M NOT GETTING ANY FEEDBACK FROM THEM. THAT SHOWS HOW MUCH EDGARS DOESN'T CARE ABOUT THEIR CUSTOMERS ,BUT THEY ARE QUICK TO RECRUIT US TO PAY INSURANCE WHICH IS NOW NOT WORKING FOR ME.INSTEAD I`M ALMOST ON MY FOURTH WEEK WITHOUT A PHONE.

PRUDENCE MASHEGOANA *** ***