Cellphone insurance a ****

I am very furious with the insurance which Edgars sold me. I tried to claim March last year and did everything that was required. I reported the cellphone to the police station and blacklisted the phone then because of the lockdown, I was unable to file the claim until around July as the cellphone insurance division was closed long after shops had started opening up. I was eventually able to file the claim in Jet in Bizana and soon after that I changed towns because of work. I was given a contact number to check on the claim directly with the company dealing with claims. When I called them, to my shock, they were not able to pick a claim by me. They told me I need to go back where I lodged the claim and I asked a friend to assist me. They got my form and claimed that they are going to re-fax it to the insurance company but to my shock they still do not know of my claim. I do not see the point of paying insurance if I am not going to be able to claim, I have had to buy another phone cash while Jet did not send in my claim. When I asked for it so I can fax it myself they said they cannot give it to me. Therefore I am fed up and I do not want to fight with anyone, Please refund me all the money I have paid towards the insurance as there is no point paying insurance if you are not going to be able to claim. Please also stop the insurance that is going off my account, I have had it with you and your incompetence.