CELLPHONE INSURANCE

I purchased a phone from Edgars, and when I wanted to claim due to a lost cellphone, I was told by Vodacom that I could not block the cellphone because the IMEI number on the phone does not match the one on the box. I CAN SAY WITH CONFIDENCE THAT THIS IS EDGARS' FAULT. When I asked how they can resolve my query, I was told that there is nothing they can do for me. I took the box to Edgars and it matches the phone which was insured. <br> <br> I was basically given the middle finger.<br> <br> How unreliable of Edgars.<br> <br> From a customer who has bought all their phones from Edgars since the early 2000's.