Cellphone Insurance

I bought a huawei P20 lite in May 2018 on my Edgars account. For having it only for 3 days it felt out of my pocket and the back camera got cracked. I went back to the shop and they promise to get me a new one. After the insurance look at it they said that i must pay a fee of almost a new phone value to fix it. And of cause there was no way i could pay that amount of money,so after weeks i got my phone back.

The ladies at the shop advised me to use the phone for three months and after that i can bring the phone back, as that i did. The phone is now at the repairs for more than two month,which cost alot to phone up and down for insurance purposes. Hollard told me that the phone is on its way with the couriers but still nothing at the shop. Edgars Herm**** is and are still doing their best to assist me but still no phone.

As i am now tired of the lack of customer service from Hollard insurance I just want my phone back and as soon as i have it i will cancel the insurance on the phone immediately.

Can you please assist. Thank you in advance.

Denvor Nico Segals