PD
Palesa D

1 reviews | Active since Apr 2017

26 Jul 2018, 08:15

Cellphone Insurance

We have cellphone insurance with hollard administered by edgars... we claimed the insurance on the 27th of June 2018 and it's almost been a month now, waiting for a cellphone. We had to wait 3 weeks to get a simple reference number to pay the excess fee. Now we waiting to get a call from hollard. Clearly we gonna have to wait weeks again

0
Replies (1)
Edgars
Edgars's reply26 Jul 2018, 09:55
Official

Thank you for making contact with us. As per our discussion today we require your mums ID number in order for us to follow up with Finrite on the cell phone insurance claim . Once received we will escalate your query for urgent feedback on the status of the claim which was submitted in June.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,