Cellphone insurance
<p>have been a customer for over 10 yrs without adverse occurrences on my account. <br />I recently cleared the balance on this account in September. I Didn't make any payment/purchase thereafter.<br />The cellphone insurance charged on this contract is ridiculous for a device from over 5yrs ago. Also given that I didn't pay the premiums, as per you terms and conditions (http://financialservices.edgars.co.za/mobi-cellphone-insurance-terms), this insurance policy should have been cancelled/lapsed/terminated. Why has this not happened? <br />As per your terms, I also cannot claim if I haven't paid a premium so why do I owe you for months I was not covered?<br />Some of the monies due are because of it. Why should I pay it?</p> <p>At no point has Edgars bothered to find out why such a good payer would show such apathy, instead you send 3rd parties to harass me as well as soiling my name with credit bureaus.</p> <p>Please deduct these amounts (cellphone insurance) including the interest charged for them for the period after the account was paid off and I will gladly pay the amount due.</p>
Thank you for bringing the above concerns to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for any frustration occurred due to this incident..
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query is referred to our regional credit office for investigation purposes. Feedback confirming the findings and action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for any frustration occurred due to this incident..
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query is referred to our regional credit office for investigation purposes. Feedback confirming the findings and action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
I am still awaiting a reply Edgars. Like what the hell?
I am still awaiting a reply Edgars. Like what the hell?
