Cellphone insurance

Hi Peter<br> <br> i have made a claim for a lost cellphone on the 15/05/2015. A week after that i went back to the store and i was informed that my insurance was automatically deactivated. i was never informed or consulted about this. In March i was in the store where i was informed that i have three active cellphone insurance ,i then requested that one be cancelled because i no longer have the fone. When we inquired about the automatic cancellation no one from customer care can answer me. Apparently we have made 5 claims which is not the case. the last claim we made was in 2013 (2nd one) and no one ever told us that we have exceeded our claims or that the insurance will be cancelled and in March 2015 it was still active.I have spoken to 10 consultants and i have still not received any help , whats bad is that all these consults all have a different story. The 5 consultants have promised that they'll call me and it hasn't happened .Whats sad is that edgars has been receiving payment on time without any problems now i get this service . Please assist.