AE
Anna E
1 reviews | Active since Nov 2012
22 Dec 2016, 10:33
Cellphone gone missing
<p>I bought a Huawei cellular phone from Edgars Menlyn for my son. After about 3 months the phone stopped working. We took it back to Edgars Menlyn for repairs. They said they will contact me as soon as the phone is repaired. It has been more than 5 months now and Edgars still did not contact me to collect the phone. I just want to know what has happened to the phone.</p>
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Replies (2)
Edgars's replyOfficial
24 Dec 2016, 09:40Thank you for taking the time in bringing this matter to our attention .Please accept our sincere apologies
for the frustrations and inconvenience caused .We have escalated your query to the senior manager for further assistance with your cellphone repairs .***/GO
Kind regards
Edgars Customer Experience Team
Best regards,
Edgars's reply24 Dec 2016, 09:40
Official
Thank you for taking the time in bringing this matter to our attention .Please accept our sincere apologies
for the frustrations and inconvenience caused .We have escalated your query to the senior manager for further assistance with your cellphone repairs .***/GO
Kind regards
Edgars Customer Experience Team
Best regards,
AE
Anna E's updateReviewer Update
17 Feb 2017, 11:39After one and a half months, Edgars still did not come back to me regarding the cellphone. It was clearly ****** by their staff and they support the theft and is not going to do anything about it.
AE
Anna E's update17 Feb 2017, 11:39
Reviewer Update
After one and a half months, Edgars still did not come back to me regarding the cellphone. It was clearly ****** by their staff and they support the theft and is not going to do anything about it.