mG
morne G
1 reviews | Active since Jan 2016
04 Jan 2016, 17:54
cellphone exchange policy contra the CPA
<br> <br> I have just been told that I cannot return the cell phone that I bought yesterday. The reason for my purchase yesterday was that I lost my phone
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Edgars's replyOfficial
05 Jan 2016, 14:15Hello mornegrewe1,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that all concerns raised in regards to your recent cellphone purchase will be addressed with our Edgars Waterfront stores management team. Who will be in contact with you at 16:00 this afternoon as requested to address all concerns raised. As per process your query will be reviewed, thereafter a final feedback confirming resolution will be provided directly to you.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that all concerns raised in regards to your recent cellphone purchase will be addressed with our Edgars Waterfront stores management team. Who will be in contact with you at 16:00 this afternoon as requested to address all concerns raised. As per process your query will be reviewed, thereafter a final feedback confirming resolution will be provided directly to you.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply05 Jan 2016, 14:15
Official
Hello mornegrewe1,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that all concerns raised in regards to your recent cellphone purchase will be addressed with our Edgars Waterfront stores management team. Who will be in contact with you at 16:00 this afternoon as requested to address all concerns raised. As per process your query will be reviewed, thereafter a final feedback confirming resolution will be provided directly to you.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note that all concerns raised in regards to your recent cellphone purchase will be addressed with our Edgars Waterfront stores management team. Who will be in contact with you at 16:00 this afternoon as requested to address all concerns raised. As per process your query will be reviewed, thereafter a final feedback confirming resolution will be provided directly to you.
NB: Our refund and exchange policy on Cell Phones is as follows :
o Cell phones may not be refunded
o Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions. (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones).
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***