Cellphone exchange
<p>My mother purchased an E MT MOBICEL ECHO 10" from Edgards Vaalmall on account, dated 01/07/2016 as a gift for my home arrival which was on the 9th of July 2016. Today she tried exchanging the brand as to my humble request to her and also with an understand that it was a wrapped gift and prevoisly having problems with this spesefic brend. The store refused to exchange the device and i also tried explaining to the store manager Yvette that its not the refund that we after but the best brand. My mother then went and bought a trusted brand at Clicks and as she explain to the casheir at Cliks, she then advice we raise this issue on this platform. Hope to get a solotion to this problem</p> <p> </p> <p> </p>
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Replies (2)
Edgars's replyOfficial
12 Jul 2016, 11:28Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Jul 2016, 11:28
Official
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
12 Jul 2016, 11:29Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ********** 303/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Jul 2016, 11:29
Official
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ********** 303/GO
Kind regards,
Edcon customer experience team,
***
Best regards,