bM
brenda M
1 reviews | Active since Aug 2015
22 Sept 2016, 22:42
Cellphone exchange
<p>On Sunday I was looking for a phone. My daughter wanted a J5 was told by the cellphone consultant at Chris hani mall edgars that a j3 has same features as j5 . And since I took on my arrival home my daughter said it was not the same. When trying to return it was told that since the box was unsealed I can't return. My problem is that the consultant was the one that opened the sealed box n the phone is still on the new condition as I found it hasn't been used. Am I liable to pay for a phone that I don't want. Can't it be returned since my 7 days have not lapsed. Why should I be blamed for returning an unsealed box when I got it like that from the branch. Can the store manager hire people with cellphone knowledge. </p>
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Edgars's replyOfficial
23 Sept 2016, 09:32All cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the 7 day exchange period only applies if the cell phone is considered to be an OBF (out of box failure).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply23 Sept 2016, 09:32
Official
All cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the 7 day exchange period only applies if the cell phone is considered to be an OBF (out of box failure).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,