CR
Chantel R
1 reviews | Active since Feb 2016
15 Feb 2016, 22:26
Cellphone difficulty
In December 2015 i bought a samsung cellphone from Edgars Tygervally. After 2 weeks it started rebooting on almost every call i make. I returned it to the store in January 2016. I was told that it has to lay in the store for 21 days before it will be sent to Johannesburg and then take 21 days after repair to be returned to the store. As it is unacceptable for me to pay for a product and have no use for it for almost 2 months i took the issue up with the store manager. The phone was treated as an urgent matter and the phone sent off to vodacom. It was returned to me a week later after a software update was done. 2 days later the phone did the same thing. It was taken back to Edgars Tygervally and was sent back for repairs. Today i was informed that the phone is in the process of being returned to the shop by vodacom. They find no fault with the cellular device so cannot fix anything and refuse to give me a different phone. I am paying for a phone i cannot even have a proper conversation on. This dissatisfied customer thinks this service is pathetic.
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Edgars's replyOfficial
16 Feb 2016, 10:07Hello cjrich,
Thank you for taking the time in reporting your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident
Please be advised of the terms and condition of the purchased mode. Please note that the handset has a 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be replaced should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your situation we recommend that you take the unit back in store again for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***.
Thank you for taking the time in reporting your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident
Please be advised of the terms and condition of the purchased mode. Please note that the handset has a 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be replaced should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your situation we recommend that you take the unit back in store again for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***.
Best regards,
Edgars's reply16 Feb 2016, 10:07
Official
Hello cjrich,
Thank you for taking the time in reporting your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident
Please be advised of the terms and condition of the purchased mode. Please note that the handset has a 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be replaced should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your situation we recommend that you take the unit back in store again for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***.
Thank you for taking the time in reporting your service experience with us.
Firstly we would like to apologise for any frustrations occurred due to this incident
Please be advised of the terms and condition of the purchased mode. Please note that the handset has a 7 days guarantee period and up to 12 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be replaced should there be any technical faults found. However after 7 days the guarantee lapses and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The phone may take up to 6-8weeks at the repair centre, this means that it can be delivered back to store with fault technical report. In your situation we recommend that you take the unit back in store again for further assistance.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***.
Best regards,