Cellphone Claim incompetence

I am overwhelmed by the incompetence of how my lost phone claim is being handled(21 Feb 2012),<br> I decided to follow up with FINRITE today to find out if my claim was received today and they told me nothing was loaded on their system, I then called Edgars Sandton to speak to Lerato(the lady who lodged my claim), she told me that she did send my claim through however she will call FINRITE and give me feedback(she gave me attitude about how the claim takes long to be approved which i found it to be not true since Finrite told me it takes 48hrs to approve.I then offered to give her my numbers for when she calls back which she said she has them already(this was about 11am today). I called Finrite again around 3pm again and asked if the received my claim form and they said they haven't . I spoke to a helpful lady Mpumi and shegot hold of Lerato on the other line and advised me that Lerato said she will email the supporting document. Mpumi then called me back again today and she advised that Lerato sent the incorrect claim form.<br> <br> Now I must send the copies I have directly to Finrite tommorrow morning to sort Edgars Sandton incompetence. Time has gone by and I must be without my phone