Cellphone claim delayed for almost two months

Dear Edgars

I submitted a claim for a lost cellphone on 29 March 2018 and am STILL being made to jump through hoops to get it processed.

While Jerome at your Rosebank store has been absolutely WONDERFUL with assisting me to get the claim processed (THANK YOU JEROME!!), your insurance administrator is pathetic.

1. They are requesting a case number for a LOST cellphone - I have already supp**** a sworn affidavit. There was no crime committed therefore I will not be issued with a case number.

2. I have had the phone blacklisted and supp**** the reference number to Finrite. I am now being requested to get a letter from my service provider to confirm that both of the IMEI numbers are blocked, one of which I have never used and cannot even be picked up by my service provider.

To top it off, Palesa at Finrite refused to contact me directly and instructed Jerome to relay this to me.

You have collected premiums for this insurance for almost two years now but are sending me from pillar to post to get the claim finalised.

I am very disappointed and will definitely be cancelling this insurance.