sM
sibongile M
1 reviews | Active since Jul 2014
17 Sept 2015, 15:38
Cellphone claim
I Claimed for my cellphone in August, every time I call them I do not get a proper feedback from the call center agents. The first time I called they told me they had to escalate the claim to Hollard because the phone was ****** from my car without false entry, second time I called I got the same reason. It's been over a month since I submitted my claim with Edgars and no one has called me to give me feedback at all. I call them on a weekly basis to check progress but so far there's none and I am stuck without a phone for close to 2 months.
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Edgars's replyOfficial
19 Sept 2015, 10:32Hello zasimas,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have done a follow up on your cellphone claim and have been advised that your claim has been declined due to negligence.
Should you require further information regarding this, kindly contact Finrite on *** and you will be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have done a follow up on your cellphone claim and have been advised that your claim has been declined due to negligence.
Should you require further information regarding this, kindly contact Finrite on *** and you will be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edgars's reply19 Sept 2015, 10:32
Official
Hello zasimas,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have done a follow up on your cellphone claim and have been advised that your claim has been declined due to negligence.
Should you require further information regarding this, kindly contact Finrite on *** and you will be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have done a follow up on your cellphone claim and have been advised that your claim has been declined due to negligence.
Should you require further information regarding this, kindly contact Finrite on *** and you will be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,