tM
tatenda M
1 reviews | Active since Sept 2013
20 Jan 2017, 12:25
Cellphone Claim
<p>I went to Edgars Northgate to claim for my lost phone and the guy who served told me it will take a week to get a response from the insurance company, after a week i went to check on my claim and guess they were sitting on my documents for a whole week only to be told the person who filled my papers had forgotten to fill in my account number on the forms and had not bothered to call and tell me. They sent the documents through only to send me an sms one week later to tell me the affidavit was missing a stamp a from the police station. So unproffessional!!!!</p>
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Edgars's replyOfficial
21 Jan 2017, 10:30Thank you for taking the time to share your experience with us, it is indeed very disappointing that you were treated in this manner. We have not lived up to the Edgar's Brand experience, I sincerely apologise. As per our discussion this matter will be addressed by management and corrective measures will be taken in order to prevent this from happening again . Kindly return to the store with the requested documents so that we could proceed with your claim .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply21 Jan 2017, 10:30
Official
Thank you for taking the time to share your experience with us, it is indeed very disappointing that you were treated in this manner. We have not lived up to the Edgar's Brand experience, I sincerely apologise. As per our discussion this matter will be addressed by management and corrective measures will be taken in order to prevent this from happening again . Kindly return to the store with the requested documents so that we could proceed with your claim .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,