CELLPHONE CLAIM

i insured my iPhone 6 with you last year in January or February. i have been paying my account with the insurance with no issues. now i want to claim for my phone because it is lost and now ive been sent back and forth. They are saying they do not have an iPhone 6 and they can approve the claim amount for 8000. my cellphone was worth 11999 and there was no problem when i insured it. no one said they do not have that phone. its 7 days today and im still without a phone. i gave them many options like 1) they can go buy me the phone themselves, 2) they can give me 2 or 3 phones that will amount to the value of my phone, or 3) they can give me the cash and we go about our separate ways. Now im inconvenienced because of their *********** staff. I want my phone today.