Cellphone Charges

Your standard of fairness is unacceptable .Wonder if someone listened to the call recording before sending it to the store. I was never advised about the charges .I was also told I would receive an sms once the services was activated which I didn’t and the consultant clearly stated this is a reward. I am disgusted by the bad business . The consumer act states that you need to help customers understand the features, benefits, risks and costs of the financial products that they buy; and minimize the sale of unsuitable products by encouraging best practice, before, during and after the sale. I keep on logging these complains but I never received any contact with you guys wanting to resolve my query . or give me a call all i am told is must go and listen to the call which i have done more than 10 times and no one told me i will get charged