Cellphone blocked

Good day 5 years ago I opened an account at Edgards I was very much happy with the account then got a call from them offering me a monthly contract on airtime which was 49 per month I agreed with the offer. After years I went to Edgards to stop the contract the consultant called and said it she stopped the request. I blocked my account so that I could settle it. After a months I noticed that I was still receiving the airtime. I settled the account then again asked the consultant to please stop the airtime because I'm still receiving the airtime. The consultant called and she said they have cancelled the contract. Now my phone has been blocked??? Went to Edgards last week Sunday they called the consultant again they said they going to call mi Monday that was last week I still haven't received any call my phone is still block. The mistake I did was opening an account at Edgards. I feel cheated and Rob and disrespectful the mere fact I was never contacted to resolve this issue.