1 reviews | Active since Apr 2017
Cellphone
<p>I purchased a cellphone last year at edgars hemmigways branch in east london SA and it has given me endless problems i have taken the phone in about over 4 times and each time they send to repairs and it takes over a month for the repairs to send back the phone .each time it comes back the phones has something else wrong with it .</p> <p>I have spoken to the manager and he told me he can t do anything about it ,i am still sitting with out a phone up till now .Edgars does not send me an sms or phone me to say the phone is ready i have to use my petrol or phone in myself and waste my petrol each time i go they say the phone is still not back as of current i am still waiting for my cellphone .i have asked them to give me another phone in the interim they are not very friendly and dont even suggest alternatives .i am a monthly regular payer of my account .</p> <p>please can you help me .thank you </p>
We have escalated the complaint to the Edgars Hemmningway mall management to address as our valued customer is not happy that you sent in store your handed repeatedly for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Hemmningway mall management to address as our valued customer is not happy that you sent in store your handed repeatedly for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Hemmningway mall management to address as our valued customer is not happy that you sent in store your handed repeatedly for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Hemmningway mall management to address as our valued customer is not happy that you sent in store your handed repeatedly for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.