ME
Maylene Engelbrecht-Louis
1 reviews | Active since Sept 2011
20 Jan 2016, 11:01
Cellphone
I bought a cellphone from Edgars Stellenbosch in August or September last year. It was a cash purchase and I don't have the slip and the box of the phone anymore. Now the phone is giving me problems and they just tell me the phone cant be fixed without the slip yet I have the sale on one of my bank statements but they still refuse to assist.
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Replies (1)
Edgars's replyOfficial
21 Jan 2016, 09:16Hello mayleneel,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We would love to assist however, the proof of purchase or the box is required in order for the handset to be booked for repairs. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We would love to assist however, the proof of purchase or the box is required in order for the handset to be booked for repairs. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply21 Jan 2016, 09:16
Official
Hello mayleneel,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We would love to assist however, the proof of purchase or the box is required in order for the handset to be booked for repairs. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We would love to assist however, the proof of purchase or the box is required in order for the handset to be booked for repairs. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,