Cell phone repairs

I handed my phone in for repairs on 28.01.2015 and was told to contact Edgars in a week to find out what action was going to be taken on the phone. I called Edgars two times after having waited for a week. I was advised that there was no feedback available and that I should try calling in at a later date.<br> <br> I called into Edgards for the 3rd time on 10.02.2015 (13 days after hand-in) and was told that I needed to phone Edgars financial call centre to explain what happened to the phone. I then did this and was told that the phone would now be sent to the phone repair team. Almost 2 weeks after me handing the phone in.<br> <br> I had explained all of the details of what the fault on the phone was on the day that I handed the phone in. Edgars has also had ample opportunity to get any information that was needed from me on the follow up calls I have made. A two week turn around time on just getting the phone sent to the evaluation team is unacceptably slow. I am paying a monthly fee to have my phone insured with Edgards and I expect more in terms of turn around time when I need my phone repaired.