Cell phone insurance

<p>I bought a phone through Edgars a few years ago and I insured the phone. I recently lost the phone and I needed to claim for insurance, I was then told the insurance was cancelled on the 18th of March 2015.</p> <p> </p> <p>I phoned the number ********** on the 19th of September 2016 at 13:55 and spoke Portia Diseko and she confirmed that the insurance was cancelled automatically when they were doing a system upgrade from the Call Centre. She then said for them to pay out I have to pay about R1850.00 (covering the other months that I didn’t have the insurance). I do not recall cancelling the insurance, I have been paying my account religiously under the impression that I have the insurance, the agreement that I had with Edgars was that they will debit monthly, I don’t understand why I’m required to pay the R1850.00 at once, when I never cancelled the insurance.</p> <p> </p> <p>I was then referred to Customer Service ********** (19 September 2016) I then spoke to a guy by the name of Linda Malindi at about 14:07 and he then told me something different from what Portia told me, he told me that I am the one that requested for the insurance to be cancelled and that I had phoned the Call Centre and spoke to Patricia Mbira on the 18th of March 2015 and requested cancelation.</p> <p>I then requested that I get the call recording as I do not recall requesting for cancelation of the insurance, Linda confirmed that he will refer to the team leader (Beverly) for her to listen to the call and I will get feedback by 21 September 2016 and that if I wanted to listen to the call, it can be sent to the nearest Edgars store.</p> <p> </p> <p>I waited and never got feedback on the 21st as promised, I then phoned the Call Centre ( ********** ) on the 26th of September 2016 at 10:08, I then spoke to Ntombehle and she referred me to the guy that was initially dealing with the query (Linda Malindi) He mentioned that the team leader didn’t listen to the call and that she is on leave, very strange hhey, pathetic customer service, no one was going to phone me, its good thing I phoned and followed up.</p> <p> </p> <p>None the less, Linda promised to retrieve the call and that he would phone me no later than 12:00 of which he did but then he told me that the was a problem with their systems and he couldn’t retrieve the call, he would try again and give me feedback by 14:00</p> <p>He then phoned me at 14:26 and confirmed that he listened to the call and I did indeed phone in 2015 and requested to cancel the insurance. I then requested for that call to be sent to the Edgars store in Westgate and I confirmed with him that I will be at the store by 16:00 to listen to the call.</p> <p> </p> <p>Indeed I was at the store by 16:00 an spoke to the manager by the name of Devrij, he confirmed that he got a call round about 15:00 from Linda however he advised Linda that they do not have the Audio facility and I won’t be able to listen to the call. Devrij then told Linda to phone me back and make me aware of this.</p> <p> </p> <p>By the way, Linda never advised me of this.</p> <p> </p> <p>So I wasted my time, energy and petrol by going to Westgate for NOTHING!!!!!!</p> <p>I have received so many different stories regarding this, I now believe that the was NO call made to Edgars requesting cancelation, they making up stories.</p> <p> </p> <p>This is upsetting!!!!! After years of being a customer and this is the service that I get.</p> <p> </p> <p>I will not be driving to any other Edgars Store</p> <p>I want you guys to sort out this matter!!</p> <p> </p>