RP
Riaan P
1 reviews | Active since Jul 2015
14 Jul 2015, 11:16
Cell phone contract unauthorised
I'm very angry at the ***** Edgars/jet is doing. I recently received a massage that my cell phone number has been transferred to contract and I lost all the benefits of my prepaid without my concern. When I called my service provider they told me. It's a contract number now. I never app**** for contract and never receaved any offer. The number they gave me I waited 10minute on the line without getting help. Lost my airtime in proccess since I was using a cell phone. I don't want contract as I do have another cell phone with contract. I need it removed. The cell phone number is ***
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
16 Jul 2015, 09:47Hello Prinsloors,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised, have been forwarded to the RMCS department which is our third party for airtime related queries, to investigate and assist accordingly.
The reference is as follows: ***/GO
Feedback will then be provided to you
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised, have been forwarded to the RMCS department which is our third party for airtime related queries, to investigate and assist accordingly.
The reference is as follows: ***/GO
Feedback will then be provided to you
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply16 Jul 2015, 09:47
Official
Hello Prinsloors,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised, have been forwarded to the RMCS department which is our third party for airtime related queries, to investigate and assist accordingly.
The reference is as follows: ***/GO
Feedback will then be provided to you
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the concerns you have raised, have been forwarded to the RMCS department which is our third party for airtime related queries, to investigate and assist accordingly.
The reference is as follows: ***/GO
Feedback will then be provided to you
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,