Cell Phone
<p>Bought 3 cell phones cash payment Samsung J1, Telkom Boost, and Vodacom Sumsung Grand Prime last month I have been having storage problems with the Grand prime can not get even 1GB of free space, I had to keep on uninstalling apps in order for me to use other apps. Took the phone back has a Samsung guy check the phone could fix the problem refers me to vodacom shop, went there, Voda shop guy checks the phone and tells me to have it replaced go back to Edgar's. The lady's there tell me they have to follow a process book the phone and they will come back to me before end of this week nothing from them.</p> <p> </p> <p>I have asked to have the phone change to some other phone. The J1 has the same specs with the grand prime same memory but it works fine more apps in it than the more expensive phone. I had 2 technical guys check the phone and confem the phone had a problem I have paid cash for these phones why must I wait 6 weeks to have the phone replaced I have told the ladies I no longer want that grand prime I am prepared to add some more cash to buy another phone but I am still waiting for this phone to go some were I don't know and come back so I can reject it as I am no longer interested in it.</p> <p>I am asking I get another phone ASAP or my money back I will go some were else.</p>
Thank you for taking the time to send through an email.
As discussed telephonically please be advised your query is referred to the stores management team to address. Feedback confirming their finding with the repair centre will be communicated to you within the next 48 working hours.
NB: Cell phones may not be refunded
Faulty cell phones will be exchanged or repaired subject to the relevant network provider’s terms and conditions (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones) .
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for taking the time to send through an email.
As discussed telephonically please be advised your query is referred to the stores management team to address. Feedback confirming their finding with the repair centre will be communicated to you within the next 48 working hours.
NB: Cell phones may not be refunded
Faulty cell phones will be exchanged or repaired subject to the relevant network provider’s terms and conditions (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones) .
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
