JS
Juliet S

1 reviews | Active since Jan 2016

19 Jan 2016, 21:51

Cell Phone

l bought a E1.1 Verseed Motion Tablet phone on the 26th of August 2015 and after a month the phone could only switch on when on a charger. l took the phone back to Edgars Rosebank for it to be fixed. I have been up and down to Edgars to enquire about the phone and its been four months now with the sales people telling me that the phone has not been fixed yet. l was told that they booked it in with the headoffice and they do not know when it will come. I was given this e-mail address to query the phone rcelluar@edcon [URL Removed] or admin [Email Removed] to which l have been waiting for an answer for a month now no one is responding.May l kindly have the phone back so that l can fix it with someone else as Edgars is not responding to any of my queries.<br> Regards<br> Juliet Sebela

0
Replies (1)
Edgars
Edgars's reply25 Jan 2016, 11:43
Official
Hello Andifelo123,

We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised have liaised with the store as this matter has been prolonging, and we are pleased you received a new handset. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,