VLNN
Vinesh Loganathan Naidoo Naidoo
1 reviews | Active since Apr 2013
06 Jul 2017, 09:13
Cell Insurance
<p>Went into Edgars Eastgate on numerous occasions with all kinds of documentation to put through a cell claim and was sent to Vodacom on just as many occasions to blacklist a phone that I used exclusively for music and pictures. Could not be assisted on all occassion despite paying insurance for almost 2 years now.</p>
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
06 Jul 2017, 11:32We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that the cell insurance claim is still not resolved and there is no proper feedback that as been provided to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Jul 2017, 11:32
Official
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that the cell insurance claim is still not resolved and there is no proper feedback that as been provided to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Jul 2017, 11:32We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that the cell insurance claim is still not resolved and there is no proper feedback that as been provided to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Jul 2017, 11:32
Official
We have escalated the complaint to the Edgars Eastgate mall management to address as our valued customer is not happy that the cell insurance claim is still not resolved and there is no proper feedback that as been provided to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
VLNN
Vinesh Loganathan Naidoo Naidoo's updateReviewer Update
11 Jul 2017, 08:35No communication at all since logging this, absolutely pathetic.
VLNN
Vinesh Loganathan Naidoo Naidoo's update11 Jul 2017, 08:35
Reviewer Update
No communication at all since logging this, absolutely pathetic.
VLNN
Vinesh Loganathan Naidoo Naidoo's updateReviewer Update
26 Jul 2017, 14:01After waiting for 2 weeks for someone to get back to me regarding the above formal complaint, which Edgars as a service provider is obligated by law to address and resolve, I called their Customer Experience department. All 3 attempts, a consultant answers and 2 seconds later drops the call (13.52 pm 26/07/2017). My experience was terrible and I now know why your financial performance is absolutely poor and Edcon is borderline bankrupt. Resolve my claim or refund my money paid in insurance premiums so I can be rid of you or I will take legal action.
VLNN
Vinesh Loganathan Naidoo Naidoo's update26 Jul 2017, 14:01
Reviewer Update
After waiting for 2 weeks for someone to get back to me regarding the above formal complaint, which Edgars as a service provider is obligated by law to address and resolve, I called their Customer Experience department. All 3 attempts, a consultant answers and 2 seconds later drops the call (13.52 pm 26/07/2017). My experience was terrible and I now know why your financial performance is absolutely poor and Edcon is borderline bankrupt. Resolve my claim or refund my money paid in insurance premiums so I can be rid of you or I will take legal action.