1 reviews | Active since Apr 2015
Cell C Subscription - I DIDNT SIGN FOR THIS
I'm extremely disappointed and irate. I''ve once again been charged R25.00 for a CELL C AIRTIME SUBSCRIPTION that I never subscribed to. This was taken up with the relevant departments last month..NOTHING WAS DONE.<br> <br> i contacted the relevant departments last month after noticing this fee/charge on my March statement. The sequence of events are as follows:<br> EDGARS and RMCS were contacted on the 20th March (REF NO: ***)<br> Follow up call made on 26th March where one of the call agents, by the name of Michael, confirmed this was cancelled on the 23rd March.<br> <br> Looking at my recent statement, this clearly hasn't been dealt with accordingly and the feedback that was communicated to myself was incorrect.<br> How can one be expected to held liable, regardless of the amount, for an airtime subscription that I never signed up for, nor consented to. <br>
Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancelation and credit of the Cell C subscription will be provided shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancelation and credit of the Cell C subscription will be provided shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
