Cell C Airtime charge on account

Good day,<br> <br> For the past 5 months a R25 Cell C airtime fee has been added to my monthly Edgars account. I am not even with Cell C - I can't use this product!! I realised this charge about 2 months ago and phone the call centre. THe agent said that a request was made to accounts and that the issue will be resolved.<br> <br> It was not - last month I noticed it's still being charged and I emailed the address given on my statement - accountsjhb. I quickly received a reply from Keabetswe saying a request has been mad and that it will be resolved. 2 weeks later I followed up to find out if this was done, but no response. I emailed again today.<br> <br> My August account again shows this fee being added to my account.<br> <br> I have been a well paying customer for many years - this poor service is unacceptable. if your accounts don't care about me, then I will start not caring about repaying my account.<br> <br> I am asking that this be resolved for future accounts and that I be reimbursed for past charges.