CAVEAT EMPTOR – “BUYER BEWARE” – EDGARS SIPHONED R30.00 FROM A POSITIVE ACC BALANCE!!!

CAVEAT EMPTOR – “BUYER BEWARE” – EDGARS SIPHONED R30.00 FROM A POSITIVE ACCOUNT BALANCE!!!

As of early 2019, Edgars stopped rendering accounts to my inbox, but now provide a link to download your statement! On 5/1/19, I received one of the last statement in the old format, which clearly showed a R30.00 positive balance due to me? I didn’t bother downloading a statement in the new format, as I knew that the money was still available! Well, big was the shock when I downloaded a current 6/9/2019 statement, only to find that Edgars had siphoned it off leaving me with a zero balance? On 12/9/2019, I emailed Edgars Accs Dept, to query the disappearance of the R30.00 positive balance, including both an older as well as new statement to prove my point! Instead of apologizing, and crediting my account with ****** R30.00, I received a call from a tactless and cluless staff member, who said that I'd purchased airtime for that amount and therefore the balance would be zero? She then instructed me to fill in a dispute form at an Edgars or CNA before the money would be returned to my account? I last purchased at CNA, Galeria in KZN during either April, or May 2018! Nothing was purchased from my Edgars account since then, so this is absolute hogwash IMHO and straightforward theft… CAVEAT EMPTOR – “BUYER BEWARE” IF YOU EVER HAVE A POSITIVE BALANCE WITH EDGARS, AND NOT PURCHASE FOR A WHILE, IT GIVES THEM FREE LICENSE TO RAID AND EMPTY YOUR ACCOUNT OF MONEY THAT LEGALLY STILL BELONGS TO YOU!!! HERE'S HOPING THAT THEY DO THE RIGHT THING BY RETURNING THE R30.00 TO MY ACCOUNT, AS REQUESTED WHEN I MADE CONTACT WITH THEM VIA EMAIL ON 12/9/19?