CN
Cobus N
1 reviews | Active since Aug 2011
10 Mar 2015, 11:05
Catch a wake-up please
Edgars no longer sends me paper statements and expect me to use mobile data to view my installment due, which I refuse to do. Now they are over eager to send out threatening SMS's if one underpaid by a few rand, without going to the trouble of advising by how much you underpaid. Poor service and merchandise in the local stores in the Garden Route, and now this. Consider my account closed.
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Edgars's replyOfficial
11 Mar 2015, 13:18Hello suboc,
We would like to apologise for the overall experience. Kindly note we have referred this matter to the accounts department to update the system so you may start receiving paper statements. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience. Kindly note we have referred this matter to the accounts department to update the system so you may start receiving paper statements. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply11 Mar 2015, 13:18
Official
Hello suboc,
We would like to apologise for the overall experience. Kindly note we have referred this matter to the accounts department to update the system so you may start receiving paper statements. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience. Kindly note we have referred this matter to the accounts department to update the system so you may start receiving paper statements. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,