DS
Darron S

1 reviews | Active since Jan 2015

24 Sept 2015, 18:41

Cashiers say no to my money

I realise that today is Heritage Day and that nobody 'really wants to work', but come on! Your staff are after all being paid a salary to work today. At 16:55 I walked into your store. They were closing in five minutes but I was in time. I went to the till and was told it's not working. So I had to go to another till that had already closed their tills. This was in the ''Customer Service' area. It wasn't even 10 minutes past closing time and they all closed? Nevertheless, someone opened it and I purchased what I needed to. On my way out, I saw another two items and so grabbed them and went back to the last time. They told me they are closed and that I must go elsewhere in the store, so I went back to the original and main till area - only to be told again that their tills aren't working this time? Am I an idiot? Not working? Surely you should only close all your tills after the last paying customer has left the store? Not right! I had to literally beg to have my money taken. I am completely insulted by this disgusting attitude. I eventually complained to the manager on duty, Simphiwe (a great guy).. He told me he would get the store manager, Grant, to call me tomorrow. Let's see?!

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Replies (1)
Edgars
Edgars's reply25 Sept 2015, 09:11
Official
Hello dsfeedback,

It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to the store manage to address, as cashiers are supposed to go the extra mile for customers. It is our daily mandate to render excellent customer service, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly.

We assure you concrete feedback will be given to you shortly.

The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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